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As online poker has grown in popularity, people have developed tools and web-based services to help them play better online. We think it is okay for players to use some of these tools and services. However, we think that some go beyond what we consider acceptable as an aid to playing online.
There are many things that a player can do to improve their chances in a poker game. For instance, they can play a lot and gain experience, or they can read a book about poker. Both of these techniques are clearly appropriate. At the other end of the spectrum, they can use a tool that informs them exactly what action to take in real-time. This is clearly cheating.
In between those two extremes are many tools - some of which we consider to be too close to cheating. For example, there are people building databases with profiles of many players online, and they are sharing access to these databases. A player with access to such a database can call up detailed information about their opponents without ever playing against those opponents themselves. We believe this gives that player an unfair advantage against others at their table.
The policy we have developed over the years follows thorough discussions internally and with poker experts, including our team of professionals. It is designed to be an appropriate compromise between allowing the use of tools and services that might enhance the playing and learning experience for the user, while prohibiting tools and services that give the user an unfair advantage.
We encourage feedback from our customers and take constructive feedback into consideration in future updates to our policy. However, knowledgeable people will disagree over what is appropriate and what is not.
Our policy groups tools and services into three categories:
The following are generally acceptable:
† In addition, tools and services that have features prohibited for use, but can reliably detect the poker client and restrict the prohibited functionality (either by disabling prohibited features or terminating the software) are generally permitted.
We do not make any guarantees regarding the functionality, reliability, or safety of any of these tools or services.
Note that these are examples only and this list is not intended to be exhaustive. If a specific tool or service you are interested in is not listed on this information page, please visit our Help Center to find out ways to contact us.
Further detail regarding features that are permitted and prohibited can be found in more depth in our Reference Guide.
The following are prohibited at all times:
‡ Hosting live streams on Twitch and other similar services is not considered as sharing hole card data.
Tools and services that are prohibited at all times include:
Note that these are examples only and this list is not intended to be exhaustive. If a specific tool or service you are interested in is not listed on this information page, please visit our Help Center to find out ways to contact us.
Further detail regarding features that are permitted and prohibited can be found in more depth in our Reference Guide.
There are some tools and services which have legitimate uses for analysing your game, but are not appropriate for use during play. As such, their use when any of our clients, apps or software are open is prohibited.
Typically, these fall under the following categories:
These tools and services include:
We do not make any guarantees regarding the functionality, reliability, or safety of any of these tools or services.
Note that these are examples only and this list is not intended to be exhaustive. If a specific tool or service you are interested in is not listed on this information page, please visit our Help Center to find out ways to contact us.
Further detail regarding features that are permitted and prohibited can be found in more depth in our Reference Guide.
To enforce our policy, we primarily:
We do not see your internet browsing history, documents or other private files and information. We take your privacy very seriously and comply with relevant Data Protection laws. We do not collect personally-identifiable information, other than that provided by the player during account registration and routine security verifications. It is not possible for any member of our staff to read or copy private data from your machine. For more information, see our Privacy Policy.
It is also not possible for our staff to remotely modify any file on your computer, or send any file to your machine.
We may, at our discretion, prevent our client program from running on your machine, or require players to upgrade the client program.
While we reserve the right to withhold funds of somebody running a prohibited tool or service, we are not going to do this lightly. Our goal is to educate players who are found to be using prohibited software that is publicly available for download.
However, we will likely deny services and/or withhold funds if a player:
As stated, our policy has developed over time. Occasional updates are required to adapt to changing sentiments of our player base and experts, as well as the changing features of the tools and services that are available. We assume no responsibility to notify players of changes to this policy. Players should regularly check this page for changes.